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frequently asked Questions

The item I ordered is defective

If you need service, please contact us. We will clarify the procedure with you.

I have a problem with my Smeg coffee machine

If you have any complaints about Smeg fully automatic coffee machines (product name BCC…), the Smeg customer service partner Windhorn will help you quickly and reliably.

Service Center Frank Windhorn
Phone: 05 21/41 79 82 205
Email: smeg.service@windhornkd.de
In case of service, please register at the following link: Windhornkd-Retourenservice.

As soon as you have registered, a Windhorn employee will contact you.

I have a problem with my Smeg small electrical appliance

Franz-Josef Wiegmann – Factory Customer Services
https://www.smeg.de/services/kundendienst

Tel. 0 55 29/96 22 01 Email: info@smegservice-wkd.de

I have a problem with a KitchenAid product

KitchenAid offers a very good German-speaking customer hotline

Telephone: 00800 381 04026 from 09:00 -18: 00
or by email at consumercare.de@kitchenaid.eu

Care tips

What do I need to consider so that I can enjoy the product I have purchased for a long time: Care tips for kitchen items — haushaltgeschenke.de